IT Queue
Card
A real-time IT ticket monitoring card for the MyJU dashboard — giving the JU IT team instant visibility into their TeamDynamix ticket queue without leaving the portal.
About the Project
The IT Queue card is a custom Ellucian Experience card I built for the JU IT department, surfacing their TeamDynamix (TDX) helpdesk ticket queue directly inside the MyJU dashboard. IT staff can now see their full ticket load at a glance — no need to log into TDX separately just to check queue status.
The card shows total unclosed tickets (82 in this view), tickets closed today, and a three-tier breakdown: Awaiting Triage (27, routed to Helpdesk), Active (45, under 30 days), and Stale (10, over 30 days). A secondary row summarizes ticket lifecycle stages — New, In Process, Waiting On User, and On Hold. The oldest ticket age and last-updated timestamp keep the team aware of queue health at all times. A direct 'Open in TDX' link lets staff jump straight into their queue with one click. This card demonstrates the cross-departmental reach of the MyJU platform — serving students, faculty, and staff through purpose-built tools.